Developer,
Designer,
Musician.
Previous Experience
Employer
Location
Ipswich, UK
Duration
5 MONTHS (DEC 23 - MAY 24)
Role
SALES ADMIN
- Handled incoming sales enquiries via phone, live chat and email with a high level of etiquette and professionalism.
- Developed a successful outbound sales strategy leveraging new company legislation in order to gain clients.
- Effectively resolved issues regarding the handling of customer mail whilst upselling in the process.
- Presented numerous sales meetings with high profile clients providing swift and transparent information.
- Provided clear technical assistance aiding customers with an in-house online portal system.
- Ensured every client interaction followed GDPR and data protection rules to ensure compliance.
- Provided clear technical assistance aiding customers with an in-house online portal system.
Employer
Location
Ipswich, UK
Duration
2 YEARS (SEPT 21 - OCT 23)
Role
SALES EXECUTIVE
- Analysed sales data to identify trends and address underperforming areas.
- Created and scheduled social media creatives using industry-standard software to market events and campaigns.
- Used the limited resources available to create eye-catching photo and video content for a young target audience.
- Worked under a unique brand style to ensure all artwork was coherent with the Revolution brand.
- Formed strategic business decisions with third-party suppliers to boost revenue during off-peak times.
- Created corporate relationships and performed numerous outbound office visits to improve brand exposure.
- Managed day-to-day customer enquiries providing fast and effective responses via email and phone.
- Coordinated operation teams to deliver bookings successfully to maintain customer satisfaction.
- Copywriting event and post descriptions highlighting key selling points and delivering accurate information.
- Ensured booking CRM contact logs were kept up to date with the most latest and relevant customer information.
Employer
Location
Ipswich, UK
Duration
1.5 YEARS (MAY 21 - OCT 22)
Role
LEAD TECHNICIAN
- Evaluated overall workshop performance, implementing practices to improve quality and customer satisfaction.
- Ensured all repairs were carried out to the highest standard possible following Apple's in-depth repair guidelines.
- Managed repair inventory stock by performing periodic counts and investigating stock discrepancies.
- Created bespoke IT systems to improve workshop performance and error mitigation.
- Enforced lithium-ion battery-related safety/shipping protocols to maintain a fully compliant repair centre.
- Correctly identified repair-related issues through problem-solving and escalating to Apple Support where required.
- Ensured our customer satisfaction metric was above target by resolving complaints in a constructive manner.
- Followed a ticket based workflow for repairs utilising Solarwinds Web Help Desk.
- Delivered repairs within Apple's strict repair turnaround time to ensure high service centre metrics.
- Orchestrated a fast-pace environment, prioritising tickets based on time, severity and complexity.
- Diagnosed software related issues using an internal knowledge base (GSX) and pre existing ICT knowledge.